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Return Policy

In Store Returns
Online Returns
  • Merchandise purchased in person (including textbooks) may be exchanged or returned for a full refund within fourteen (14) days of purchase, provided that the product is accompanied by the original cash register receipt and is in complete, unused and unmarked condition, and is in the original (unopened) packaging. There are no refunds or exchanges on Special Orders, Gift Cards, Access Codes (including ebooks and etextbooks), or Used Textbooks. This includes Text and other books from which the shrink wrap has been removed.

    Defective merchandise will be exchanged for the same product only within fourteen (14) days of purchase with the original cash register receipt.

    Items purchased online or at the Woodroffe campus must be returned to Connections: The Campus Store in Ottawa.

    Items purchased at Pembroke and Perth campuses must be returned to the campus store of purchase for a refund. The above conditions apply for all returns.

  • Products purchased online via the thecampusstore.ca website are subject to the same terms and exclusions as stated for In Store Returns.

    Customers who would like to return product ordered online may send or deliver in person the product in unused and unmarked condition, and in its original (unopened) packaging to Connections: The Campus Store within fourteen (14) days of date printed on the cash register receipt to qualify for a refund.

    If returning an item ordered online, please email Connections: The Campus Store with the reason(s) for the return.

    1. Please note the costs for Return shipping are at your expense. The Campus Store is not responsible for lost or damaged packages. Please use a traceable, insured method of shipping when returning your item(s).
    2. Hold on to your tracking information and shipping receipt until you get your refund.

     

    Once we receive the product(s) you will be promptly credited by the same method of payment used for the original purchase.

    Shipping and handling fees are not refundable.

    Please send returns to:

    Algonquin College c/o Connections: The Campus Store
    Attn: Customer Service
    1385 Woodroffe Avenue
    Ottawa, Ontario CANADA
    K2G 1V8