FAQ

• Ordering books and other merchandise online is ideal for students who simply can't make it in.
• No lineups!
• No searching for books - we pick out your books for you.

That's right. We'll ship your order right to your door. Or, ask us to reserve your order and simply come and pick it up - saving yourself the hassle of locating each book, and our Reservation Service is FREE.

First, you'll need your timetable, or a list of the courses for the current term. Then from the bookstore homepage, click on "Textbooks" from the "Browse Our Site" drop down menu. Then select "search by course number". Then all you need to do is enter your course number into the space provided and click "Submit all Courses". You can also enter additional information like Term (ie Winter2001) from the drop down boxes. You will then see a list of books with details on each book including Title, Author, Availability and Price. From there you can add items to your basket and proceed to the checkout.

Simply select the books you wish to purchase according to the term you are registered for and click "Buy" or "Buy Course" if you want to buy all books for that course.
You will then be asked to enter some information including a password before entering our secure payment page. After entering your payment information you will be given confirmation that the order was successful and you can print your receipt. On your receipt you will notice an Account Number. We recommend keeping your Account Number and password on hand for future purchases. Should you lose this information you can simply re-register by entering all of your information again. You will definitely want to do this if you change addresses or want an order shipped to a different location than where your last order was shipped.

We take great care in protecting your personal information. That is why you must re-enter your payment information with each purchase. When you provide us with your credit card information it is processed on a secure server. One of today’s most advanced security systems - Secure Socket Layers (SSL) - encrypts your credit card information before sending it to our main server where your information is decrypted.
Please refer to our Privacy Statement and About This Site for more information.

Most deliveries take 1 to 2 days unless you are located a distance from the nearest Canada Post distribution centre. We use Expedited Parcel service which will require you to sign for your package. If you are not available to sign, a note will be left for you to pick up the parcel at the nearest postal outlet.
Delivery costs $5.00 per order.

Our return policy for online orders is the same as for in-store purchases. You have up to 14 days from the transaction date to return books or merchandise to us with the original invoice. Items that are wrapped in plastic are not returnable if the plastic is removed. Books and merchandise must be received by us in their original condition, so we advise you to use an insurable method of delivery, like a local courier or Canada Post Xpresspost service. See our Return Policy for more information.

Absolutely. Simply proceed in submitting your order. After you have filled in the required information, you will be asked if you would like to reserve your order on the next page. Click on the reserve button. Please retain your order number so that we can quickly find your order when you come for pickup and payment.

If you tried this procedure and you are sure your course number is correct, you can notify us by email, call us, or use our Special Order Form. We will need to know the course number you entered, the title and author of the book(s) you need. We will respond to your request promptly.

At any time, if you encounter problems using our website please let us know immediately, providing us with the following information:

• Description of the problem
• Date and time the problem occurred
• What browser and version you were using (ie Netscape 4, Internet Explorer 5)

A cookie is a small file that is placed on your computer and contains unique transaction information (but NOT your payment information). The e-commerce section of our website uses cookies in order to save your shopping basket and other personal information so that on your next visit, you don't need to re-enter it. If you disable cookie use in your browser, you will not be able to make a purchase, but you can still browse our entire site and search for books to verify author, edition, availability and price. Please refer to our Privacy Statement and About This Site for more information.