Campus Store Frequently Asked Questions
Common questions we receive.
- How do I contact you?
You can reach us here
- Why can't I login to my Campus Store account?
Please note that when an order is placed, an account will need to be created for The Campus Store website. This is a separate account from your College access and will require a preferred email address and password.
- What are the advantages of ordering online?
- Convenience! Ordering books and other merchandise online is ideal for students and anyone who simply can't come in person to the store, or would prefer to shop from wherever they happen to be.
- No lineups! At certain times of the year (particularly at the start of a new term of classes), the volume of customers in the store can be quite large. Unfortunately, even with the extra staff on hand during these periods, you may experience long lineups to purchase your materials.
- No searching the aisles for textbooks and other materials you need - we pick out your items for you.
We'll ship your order right to your door for a nominal shipping charge.
- How do I find the correct books for my course?
If you are NOT an AC Online student, simply access Booklist using your College network credentials. You will be presented with the items required and/or suggested for your courses. Add them to your shopping cart, and proceed to the checkout.
Not using Booklist? Finding your textbooks on our site is still easy! Look at your timetable through your ACSIS account (details on how to access your account are provided by the Registrar's office) to identify the course numbers of the classes for which you are enrolled. (i.e. ACC2210, QUA2227) Click on the 'Books' tab on the Connections: The Campus Store Web site and select 'Search by Course'.
1 Select the Campus/Delivery method for your course(s).
2 Select the Term in which you enrolled.
3 Choose the school of learning for your course(s) or "View Courses for All Programs".
4 From the listing of courses that appears, select your courses and click 'Go >>' to view the required and suggested materials for those selections.
5 Click the 'Buy New' button beside items to add them to your cart.
6 Click 'In Cart' next to an item you have added to your cart and verify items and quantities then click 'Checkout' to purchase your selections.
7 You will be required to create a new account, or login to your existing account if you are a returning customer. Your login will be your email address and the password you entered on your first visit.
This account is NOT the same as your Algonquin College network account.
- How do I access my digital resources (eTexts) after I have purchased them?
Please see Getting my course materials or read below.
STEPS TO ACCESSING DIGITAL RESOURCES
- ACCESS CODE
After you’ve made your purchase on thecampusstore.ca, you will receive an email containing an licence code that you will then use to access your digital resource(s). If your receipt reads Digital Code you will download your resource(s) directly from a link in Brightspace. If you receive a Publisher Resource Code, your instructor will give you instructions on how to redeem this code to access your publisher resource. In the above 2 instances, the steps below 2-4 don't apply.
Register with Texidium by entering your email address, copying the access code from your email and pasting it into the registration form. Complete the form by entering the remaining required information.
Log in to your Texidium account and click on “download apps” to install Texidium.
In the Texidium application, double click the eTextbook to download it to your device for offline use.
- ACCESS CODE
- How long will delivery or Curbside Pickup take?
For all orders, including Curbside Pickup, we require two (2) business days to process your order to be available for pickup or shipping.
Most deliveries within Canada take 1 to 2 days shipping time unless you are located a distance from the nearest distribution centre. We use UPS for domestic and US shipments which requires you to sign for your package. If you are not available to sign, a card will be left indicating the next delivery attempt or other instructions. Please note that delivery times are in addition to order processing times.
When your order is shipped, you will be sent an email by UPS confirming your shipment including a tracking number.
The periods listed above only apply to orders for which sufficient merchandise is in-stock. Orders for out-of-stock items (0 on hand), and special order items are processed when the items are received by the Campus Store.
See Shipping Rates & Information for specific rates.
- How do I return something that I ordered?
Our return policy for online orders is the same as for in-store purchases. You have up to 14 days from the transaction date printed on the receipt included with your order to return books or merchandise to us with the original invoice. Items that are wrapped in plastic are not returnable if the plastic is removed. Returned books and other merchandise must be received by us in their original condition, so we advise you to use an insurable method of delivery such as UPS or Canada Post Xpresspost service. Additional special allowances or restrictions may also apply to your returned items. See our Return Policy for more information.
- When is my order charged to my credit card?
You will not be charged for items until the order has been shipped to you. Your order total is pre-authorized only and not automatically charged to your card. Once orders are picked and processed through a cash register in the Campus Store the originally quoted total price will appear on your credit card statement and the pre-authorized amount will disappear. PCI Compliance laws prohibit the storing of credit card information. Any customer with an order where the originally quoted total will change will be contacted prior to any additional amount being charged to their credit card.
- Can I pick my order up?
Yes. See our Curbside Pick Up Program
- How does Curbside Pick Up work?
Please visit Curbside Pick Up Program Details.
- Do I need to pay for parking for curbside pick-up on campus?
No, if you use the designated spots in Lot 4, payment for parking is not required.
- What are your in-person store hours and/or location?
Our hours of operation and location can be found here: Connections - The Campus Store Hours.
During the province-wide lockdown, which is expected to last until January 23, in-person shopping will NOT be available.
- I'm in a Bring Your Own Device (BYOD) course, what device do I need?
Click here to view information on device requirements and recommendations.
- Can I return software that I purchased at Connections - The Campus Store?
Software is non-returnable unless defective or unopened and is returned within 14 days of purchase accompanied by the original receipt.
- I don't know how to use my computer, do you offer training?
The Campus Store does not offer in store training, but as an Algonquin College student you have free access to the extensive online training resources from Lynda.com. Click here for more information.
- I need an Apple computer, do you sell Apple products?
The Campus Store sells many Apple accessories as well as third-party accessories that are compatible with Apple products. MacBooks, iMacs and iPads can be purchased at an educational discount here.