Merchandise purchased in person (including textbooks) may be exchanged or returned for a full refund within fourteen (14) days of purchase, provided that the product is accompanied by the original cash register receipt and is in complete, unused and unmarked condition, and is in the original (unopened) packaging. There are no refunds or exchanges on Special Order, Sundry items, Confectionery, customized, Gift Cards, OCTranspo purchases, lottery, access codes, or opened merchandise containing computer software, DVDs, Compact Discs, or other prerecorded media. This includes Text and other books from which the shrink wrap has been removed. Defective media (Compact Discs, DVDs, Software, and Console Games) will be exchanged for the same title only within fourteen (14) days of purchase with the original bill of sale or cash register receipt.

Products purchased online via the http://www.bookstore.algonquincollege.com Web site are subject to the same terms as stated above. Customers who would like to return product ordered online may send or deliver in person the product in unused and unmarked condition, and in its original (unopened) packaging to the First Class Bookstore within fourteen (14) days of date printed on the bill of sale to qualify for a refund. If returning an item ordered online, please email the bookstore with the reason(s) for the return. Once the First Class Bookstore has received the product you will be promptly credited by the same method as was used for the original purchase.

Please send returns to:

Algonquin College First Class Bookstore
Attn: Merchandise Returns
H 111, 1385 Woodroffe Avenue
Ottawa, Ontario CANADA
K2G 1V8