- Convenience! Ordering books and other merchandise online is ideal for students and anyone who simply can't come in person to the store, or would prefer to shop from wherever they happen to be.
- No lineups! At certain times of the year (particularly at the start of a new term of classes), the volume of customers in the store can be quite large. Unfortunately, even with the extra staff onhand durings these periods, you may experience long lineups to purchase your materials.
- No searching the aisles for textbooks and other materials you need - we pick out your items for you.
We'll ship your order right to your door for a nominal shipping charge (much less than the charges from other retailers), or select In-Store Pickup as your method of payment when you Checkout your online order. In-Store Pickup reservation is free, just come by our pick-up location when you're notified that your ready-to-go order is available for pickup and payment.
Finding your textbooks on our site is easy:
- Look at your timetable through your ACSIS account (details on how to access your account are provided by the Registrar's office) to identify the course numbers of the classes for which you are enrolled.
- Click on the 'Buy Textbooks' button on the lefthand side of the page on the First Class Bookstore Web site .
- Select (click) the Campus from which your courses originate (i.e. for Online, Email, Print-based, or other Distance Education courses, you would select Distance Education). For full-time programs and evening continuing education courses, select Woodroffe as your campus.
- Select the Term you are enrolled in, e.g. SPR09.
From the listing of courses that appears, select up to 6 courses, and click 'Search' to locate the books for those courses. Click 'Buy' beside an item to add it to your shopping cart, or 'Buy Course' to add all items from that course to your cart.
Click 'Checkout' to purchase your selections. You will be required to create a new account, or login to your existing account if you are a returning customer. Your login will be your email address and the password you entered on your first visit.
Most deliveries within Canada take 1 to 2 days shipping time unless you are located a distance from the nearest Canada Post distribution centre. We use Expedited Parcel service which requires you to sign for your package. If you are not available to sign, a card will be left indicating the location of the postal outlet where you may pickup your parcel. Please note that delivery times are in addition to order processing times.
Processing Times
For all orders, including In-store Pickup and Credit Card orders, we require one (1) to two (2) business days to process your order to be available for pickup or shipping. During the starting weeks of a semester, please allow 72 hours (3 business days) for order processing. In-store pickup orders will be held for seven (7) calendar days from the time you are notified that your order is ready.
The periods listed above only apply to orders for which sufficient merchandise is in-stock. Orders for out-of-stock items (0 onhand), and special order items are processed when the items become onhand.
See Shipping Rates & Information for specific rates.
Our return policy for online orders is the same as for in-store purchases. You have up to 14 days from the transaction date printed on the receipt included with your order to return books or merchandise to us with the original invoice. Items that are wrapped in plastic are not returnable if the plastic is removed. Returned books and other merchandise must be received by us in their original condition, so we advise you to use an insurable method of delivery like a local courier or Canada Post Xpresspost service. Additional special allowances or restrictions may also apply to your returned items. See our Return Policy for more information.
You will not be charged for items until the order has been shipped to you. If some items in your order must be shipped separately, there may be multiple charges on your credit card statement, one for each shipment.
